Privacy Policy

This policy explains what personal data Elance Learning Provider Pvt Ltd (“we”) collects when you use this website or buy a course, why we collect it and what rights you have.

What we collect

• Your name, email address and mobile number when you buy a course.
• Order and payment details: what you bought, the amount, and the payment reference from Razorpay. We never receive your card, UPI PIN or bank login details.
• Technical data needed to run and protect the site, such as IP address, browser type and request logs.

Why we use it

• To process your payment and give you access to the courses and learning group you bought.
• To send you emails about your purchase and access (these are not marketing emails).
• To answer your support requests.
• To prevent fraud and abuse, and to meet legal, tax and accounting requirements.

Who we share it with

Only with service providers that help us run the service, under contract: Razorpay (payments), our email delivery provider and our cloud hosting provider. We do not sell your personal data. We may disclose data when the law requires it.

How long we keep it

We keep order and payment records for as long as tax and accounting laws require (typically up to 8 years). Other data is kept only as long as needed for the purposes above.

How we protect it

Data is sent over encrypted connections (HTTPS), sensitive data is encrypted at rest, and access is limited to staff who need it, with two-factor sign-in and audit logs.

Cookies

The public website does not use advertising or tracking cookies. Only strictly necessary cookies are used, for example to keep administrators signed in.

Your rights

You can ask to access, correct or erase your personal data, or withdraw consent, subject to the records we must keep by law. You can also raise a grievance with us. Write to info@elancelearning.com and we will respond within the time the law requires.

Grievance officer

Grievance Officer, Elance Learning Provider Pvt Ltd, Knowledge Tower, Palazhi Road, Pottammal, Kozhikode, Kerala 673016. Email: info@elancelearning.com.

Changes

We will update the date at the top of this page when this policy changes.